Trent Erik Edwards

 

 

 

Cellular 1 (501) 802-0195              1411 Grant St.

Cellular 2 (501) 802-0859              Malvern, AR   72104

              eriks_business@yahoo.com

 

 

Education                            ITT Technical Institute, Jacksonville FL                Mar, 2008

 

·         Graduated with an Associates of Science in Computer Drafting and Design

 

·          Achieved Honors and Highest Honors Awards continually throughout attendance at ITT-Tech.

 

                            ITT Technical Institute, Little Rock AR                   N/A                  

 

·         Completed course’s for an Associates of Science in Communications & Electronics Engineering Technology

 

                            Department of Workforce                                                            Apr, 2013                  

 

·         Received Silver Career Readiness Certificate (CRC), also known as Keytrains Certificate.

 

 

 

Programs used

·         Microsoft Office

Classes: All classes

·         Auto CAD 2006

Classes: Problem Solving, Introduction to AutoCAD, Design Theory and Methods, Engineering Graphics I, Descriptive Geometry, Civil Drafting and Introduction to GIS.

·         Autodesk Inventor 10

Classes: Descriptive Geometry, Engineering Graphics II.

·         Architectural Desktop ‘06

Classes: Architectural Drafting I, Architectural Drafting II.

·         Autodesk AutoVIZ ‘06

Classes: Basic Design and 3D modeling.

·         Python  2.5\Pelles C Compiler

Classes: Intro. To Computer Programming

·         Multi-Sim 9

Classes: AC Electronics, Electronic Devices I & II, Digital Elec. I & II.

·         PLC Hardware & Software

Classes: Programming Logic Course

·         Microprocessor Software

Classes: Microprocessors

 

 

 

Employment History

 

Stocker/Customer Service

 

              Dollar General                                                                                                  Sep, 2012 to Jan, 2013

 

Skills

·         Stocked groceries onto shelves, rotating stock as needed.

·         Exhibited outstanding customer service skills through person to person communication.

·         Managed time and focus to complete responsibilities by appointed deadline.

 

 

Undesignated Seaman

 

              United States Navy                                                                                                  Mar, 2012 to Apr, 2012

 

Skills

·         Filing, organizing, processing, supervising as Assistant Yeoman

·         Served as Security watch and Quarterdeck watch.

 

 

 

 

Overnight Stocker/Customer Service

 

              Wal-Mart Inc.                                                                                                  Dec, 2010 to May, 2011

 

Skills

·         Unloaded merchandise trucks when delivered.

·         Stocked groceries onto shelves, rotating stock as needed.

·         Exhibited outstanding customer service skills through person to person communication.

·         Managed time and focus to complete responsibilities by appointed deadline.

 

 

Stocker/Sacker/Customer Service

 

              Mad Butcher Grocery                                                                                                  Jul, 2010 to Sep, 2010

 

Skills

·         Unloaded merchandise trucks when delivered.

·         Stocked groceries onto shelves, rotating stock as needed.

·         Exhibited outstanding customer service skills through person to person communication.

·         Sacked and carried groceries out for customers.

·         Managed time and focus to complete responsibilities by appointed deadline.

·         Able to communicate and cooperate with others as a team to achieve goals.

 

 

Game Associate

 

                               GameStop Inc.                                                                                                  Oct, 2009 to Jan, 2010

 

Skills

·         Exhibited outstanding customer service skills through person to person communication.

·         Managed time and focus to complete responsibilities by appointed deadline.

·         Able to communicate and cooperate with others as a team.

·         Advised customers on game hardware and software maintenance.

 

 

Workforce Management/OMD (Office Management Desk) Report Analyst

 

                                Sykes Inc.                                                                                                                  Dec, 2008 to Sep, 2009

 

Skills

·         Used Microsoft Excel to develop Office Reports displaying schedules, employee rosters, and program network logins/passwords.

·         Tracked agents to determine schedule adherence by watching CMS supervisor and RTA(Real Time Adherence)

·         Worked in eWFM (electronic Workforce Management) to better manage the employees, which supervisor was in charge of what team.

·         Set preferences in eWFM to better catch employees out of schedule adherence in RTA.

·         Maintained up to date reports sent to client at scheduled times.

 

 

    

CAD Drafter/Optimizer/Truck Log Recorder

 

              Modern Window & Door Inc., Hot Springs, AR                              Jul, 2008 to Dec, 2008

                           

Skills

·         Used AutoCAD to draft installation instructions for windows and doors.

·         Optimized sales orders of windows and doors by series to use in the production line.

·         Used delivery truck drivers mileage reports to make an accurate log of total mileage traveled and gallons of gas purchased.

·         Attached AAMA and NFRC labels to sales orders of certified windows and doors that were to be applied in factory.

 

CAD Drafter

 

Lentes Design Incorporated (LDI)                                     Oct, 2007 to Jan, 2008             

 

                           

Skills

·         Used time management to accomplish tasks at a steady but efficient pace.

·         Drafted permits of Roadways and Utility lines to be established.

·         Worked upon Maps of areas placing power poles where they are located                                                                                                                                                                                                           on the map.

·         Drafted Cross-Sections of roadways to have piping placed underground beneath them.

 

 

 

  

Head Photo Technician/Sales Clerk 

                           

                  Walgreens, Orange Park, FL                                            Apr, 2006 to Oct, 2007             

                 

Skills

·         Exhibited outstanding customer service skills through person to person communication.

·         Managed time and focus to complete responsibilities by appointed deadline.

·         Able to communicate and cooperate with others as a team.

·         Maintained Photo equipment to run quickly and efficiently.

 

Self-Employment                                                                                                                      Sep, 2008 - Present

 

·         Work on spare Electronics Hardware in my spare time to gain Technician experience.

 

·         Worked on family and friends computers utilizing tools such as Hiren's Boot CD 15.1, 15.2 and Kaspersky Rescue Disk 10 to solve and fix software, login, registry, virus/adware and common error problems.

 

·         Troubleshoot Video Game Consoles and Desktops/Laptops to determine any hardware failures.

 

·         Actively research and work at home to gain as much knowledge as possible to be able to troubleshoot any software or hardware issues with Electronics.